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Free P&P on Live Foods & Plants

All of our Live foods and Plants now have Free P&P within the UK
19/10/2017
Live Guarantee

Tartan Guppy provides a live guarantee where any creature or plant that unfortunately has not survived the journey will be refunded pro rata. Delivery must have been accepted on first attempt and notification must be made to ourselves within 24hrs of the item arriving. Delivery costs are non-refundable and a photograph of the creature or plant in the unopened bag must be provided with any claim.

Delivery Information

Live Fish

All live fish will be delivered by Royal Mail Special Delivery, guaranteed before 13:00 on the agreed day and a signature must be provided upon receipt. 
A preferred day for delivery can be chosen at checkout and this will be confirmed by us after the order been placed.
All fish are shipped in Brand New Insulated Polystyrene Boxes and a Heat Pack is provided to keep them warm during transit. They are double bagged and 50% clean water is added at the same time. To reduce waste building up in the bag, the fish are not fed on the day of transport. They are well fed otherwise so will survive a short fasting period during transit.

Up to 4 bags can be shipped per box. One bag equates to a Pair, Trio or 5 x Juveniles. More than 4 bags will be split into multiple boxes.

1-2 bags = £12.50

3-4 bags - £15.00

Plants, Snails and Live & Dried Food

All other items are shipped via Royal Mail 1st Class Mail. In most cases it should be Free Postage although orders can be upgraded to Recorded Delivery for £1.50.

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